FAQ
Shipping Timeframes
Orders are produced within 2–5 business days.
Estimated delivery times:
- United States: 7–14 business days
- Europe, Asia, South America: 10–18 business days
- Australia & New Zealand: 7–14 business days
- Canada: 7–14 business days
Times may vary due to customs processing, regional logistics, and seasonal volume.
Refer to our Shipping Policy for detailed information.
For assistance, contact info@openlabgraphics.com
Damaged or Defective Items
If a product arrives damaged or defective, notify us within 7 days of delivery at info@openlabgraphics.com
Please provide:
- order number
- photos of the damaged item
- photos of the packaging
A replacement or resolution will be provided in accordance with our Return Policy.
Bulk Orders & Custom Projects
We offer:
- bulk order pricing
- commercial and corporate art packages
- custom sizing or color adjustments on select artworks
- solutions for offices, hospitality, retail, and staging projects
For quotes or inquiries, contact us.
Working With Artists
OpenLab collaborates with independent graphic designers, illustrators, photographers, and local print studios.
Artists interested in participating may submit their portfolio for review at
Creator Submissions
OpenLab does not allow automatic uploads.
All creators undergo a verification and approval process to maintain visual quality and marketplace standards.
Approved creators can submit artwork for publication, and OpenLab manages printing and fulfillment.
Production & Fulfillment
All prints are produced on demand through our network of verified print partners.
This model ensures consistent production standards while maintaining controlled costs.
Print Materials
Monthly Drops
OpenLab Graphics prints on Premium Matte Gallery-Level Paper, selected for its substantial feel and professional finish.
- 0.26 mm (10.3 mil) thickness
- 80 lb / 200 gsm weight
- 94% opacity
- 104% ISO brightness
Stanard Arts
100% Cotton Art Prints
Select works are printed on premium 100% cotton art paper, which offers:
Order Changes
Modifications or cancellations may be possible if the order has not entered production.
Requests must be submitted within 12 hours of placing the order. contact us.
Returns
Because each print is produced to order, returns are accepted only for:
- damaged items
- defective prints
- incorrect shipments
- production errors
For other concerns, please
Framing Options
Framing availability depends on the capabilities of the print partner fulfilling the order.
Frame options will appear on applicable product pages.
Contact
For any questions or operational issues, contact: